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Privacy Policy

This Privacy Policy is designed to inform you about how we collect, use, protect, and handle your Personally Identifiable Information (PII) when you visit our website or use our services. By accessing or using trysurge.co.uk, you agree to the practices described in this policy.

1. Introduction

This Privacy Policy outlines how Surge ("we", "us", or "our") collects, uses, and safeguards your personal information. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

2. What Personal Information Do We Collect?

When you interact with trysurge.co.uk, we may collect the following types of personal information:

- Personal Identification Information: Name, email address, mailing address, phone number.

- Payment Information: Credit card details and billing information.

- Usage Information: Information about how you use our website, app, and services.

- Preferences and Interests: Data related to your preferences, interests, and interactions with our content.

3. When Do We Collect Information?

We collect information in the following scenarios:

- Registration: When you create an account on our site.

- Purchases: When you purchase our programs, products, or services.

- Subscriptions: When you subscribe to our newsletter or other communications.

- Surveys and Feedback: When you respond to surveys or provide feedback.

- Forms: When you fill out forms on our site.

- Site Interactions: When you interact with our website or app features.

4. How Do We Use Your Information?

We utilize the information we collect for various purposes, including:

- Personalizing Your Experience: Deliver content and product offerings that match your interests.

- Improving Our Website: Enhance the functionality and user experience of our site.

- Customer Service: Respond to your inquiries and provide support.

- Administering Contests and Promotions: Manage and execute contests, promotions, and surveys.

- Processing Transactions: Facilitate and manage your purchases efficiently.

- Marketing Communications: Send you information, updates, and promotional materials.

- Follow-Up: Contact you after correspondence through live chat, email, or phone.

5. How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information:

- Regular Security Scans: Our website is regularly scanned for security vulnerabilities.

- Secure Networks: Personal information is stored behind secured networks accessible only by authorized personnel.

- Encryption: Sensitive data, including credit card information, is encrypted using Secure Socket Layer (SSL) technology.

- Transaction Security: All transactions are processed through secure gateways and are not stored on our servers.

- Data Management: Data is stored using industry-leading platforms with advanced encryption and security protocols.

6. Do We Use Cookies?

Yes, we use cookies to enhance your experience on our website:

- Functionality: Remember and process items in your shopping cart.

- Preferences: Save user preferences for future visits.

- Advertising: Track advertisements and user interactions.

- Analytics: Compile aggregate data about site traffic and interactions to improve our services.

Managing Cookies:

You can choose to disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website, and certain features may not work properly. You will still be able to place orders even if cookies are disabled.

7. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties except in the following cases:

- Trusted Partners: Share information with website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, provided these parties agree to keep this information confidential.

- Legal Requirements: Release information when required by law to comply with legal processes, protect our rights or property, or ensure the safety of users or the public.

- Non-Personally Identifiable Information: Share non-PII with third parties for marketing, advertising, or other uses.

8. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we do not accept any responsibility or liability for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. California Online Privacy Protection Act (CalOPPA)

In accordance with CalOPPA, we agree to the following:

- Anonymous Visits: Users can visit our site anonymously.

- Privacy Policy Link: A link to this Privacy Policy is prominently displayed on our home page and within the first significant page after entering our website.

- Policy Changes: We will notify users of any changes to our Privacy Policy by updating the policy page.

- User Rights: Users can change their personal information by emailing us at [email protected].

10. Do Not Track Signals

We honor Do Not Track (DNT) signals and will not track, plant cookies, or use advertising when a DNT browser mechanism is in place.

11. Children’s Online Privacy Protection Act (COPPA)

We do not specifically market to children under the age of 13. Our services are intended for users who are at least 18 years old.

12. Fair Information Practices

In the event of a data breach, we will:

- Notification: Notify you via email within one business day.

- Individual Redress: Provide individuals the right to pursue legal remedies if we fail to adhere to privacy laws.

13. CAN-SPAM Act

In compliance with the CAN-SPAM Act, we agree to:

- No False Information: Do not use misleading subject lines or email addresses.

- Identify as Advertisement: Clearly identify the message as an advertisement.

- Physical Address: Include our physical business address in emails.

- Monitor Third-Party Services: Ensure third-party email marketing services comply with these standards.

- Honor Opt-Outs: Promptly honor opt-out requests and provide an unsubscribe link in every email.

If you wish to unsubscribe from our emails, please follow the instructions at the bottom of each email or contact us at [email protected].uk.

14. Data Security

We prioritize the security of your data through:

- Encryption: Data is encrypted both in transit and at rest using 256-bit AES encryption.

- Secure Storage: Data is stored on multiple servers with strict access controls.

- Two-Factor Authentication: Implemented for all logins to track and secure access.

- Data Protection: Leveraging secure infrastructure for regular vulnerability assessments and compliance with industry standards like ISO/IEC 27001 and GDPR.

15. Contacting Us

If you have any questions regarding this Privacy Policy, please contact us at:

- Email: [email protected]

- Website: https://trysurge.co.uk